The contact owns a 2019 Ford Escape. The contact stated that while operating the vehicle, there was a rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the transmission flex plate was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extended Warranty coverage for the failure. The failure mileage was approximately 107,000.