The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, with the message ‘Service Vehicle Now’ displayed. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that there was coolant intrusion into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 59,900.