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Description:
I am writing to formally complain about significant issues I am experiencing with my 2022 Polestar 2, vin: [XXX] . Specifically, I am experiencing the following problems: Front Knocking/Rattle Sound: A distinct knocking or rattling sound is emanating from the front tire area, particularly noticeable during low-speed maneuvers and over uneven surfaces. This noise is concerning and suggests a potential suspension or drivetrain issue. Rear Clicking Sound: When moving slowly, a consistent clicking sound can be heard originating from the rear of the vehicle. This clicking sound is also a cause for concern, indicating a potential problem with the rear axle, drivetrain, or associated components. Furthermore, I have become aware through online forums and discussions that other Polestar 2 owners are reporting similar issues with both the front knocking/rattle and the rear clicking sounds. This suggests that these problems are not isolated incidents and may indicate a broader manufacturing or design defect. I request that Polestar take the following actions: Thoroughly investigate these issues and identify the root cause of the knocking/rattle and clicking sounds. Provide a comprehensive solution to repair these problems, ensuring the safety and reliability of my vehicle. Acknowledge the widespread nature of these issues and address them proactively for all affected Polestar 2 owners. Provide me with a loaner vehicle while my car is being repaired. Please contact me at [XXX] or [XXX] to discuss this matter further. Thank you for your attention to this serious matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)