COMPLAINT
Model:
Brand:
Maker:
Mercedes-Benz
Model year:
2004
Component:
SERVICE BRAKES
Complaint’s year:
2025
Incident date:
Description:
SBC braking system stated as covered under 25 year/unlimited miles warranty. SBC system failed on 2/1/25. Vehicle towed to local dealer service facility on 2/3/25. Tow was authorized at no charge by MB Roadside Assistance at no charge plus $100.00 credit toward diagnostic. Was told by phone on 2/3/25 that upon confirmation that SBC did in fact fail, the SBC replacement would be performed at no charge due to warranty through 2028. As of 2/10/25 service facility did confirm that the SBC system had failed. Currently, MB USA has a HOLD pending for authorization of repairs, with no reason given as to why as of 2/13/25.
VIN:
WDBUF65J74A