COMPLAINT
Model:
Brand:
Model year:
2021
Component:
AIR BAGS
Complaint’s year:
2025
Incident date:
Description:
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the repair was unavailable. The dealer was contacted, and the contact was informed that parts were not yet available and would not be available until September 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
VIN:
2T2HZMAA7MC