The contact owns a 2020 Lexus RX. The contact stated while his wife and children were stopped in traffic, a vehicle had crashed into the rear of the contact’s vehicle, which then caused a five-car chain reaction crash. The contact stated that none of the air bags had deployed. The contact stated that the rear end of his vehicle was crushed as well as the front end. The contact stated that the police and emergency services had arrived on the scene. The contact stated that his wife and son were transported to the hospital. The contact stated that his wife had suffered neck whiplash, cuts, and abrasions to her face, arms, and knees. The contact stated that his son also had whiplash, and had suffered a broken jaw. The contact stated that his son had cuts on his face and inside his mouth that required stitches. The police had written a report. The vehicle was towed to an impound lot and declared a total loss by his insurance provider. The manufacturer was not informed of the failure. The failure mileage was approximately 46,000.