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I am filing this complaint because Jeep/Chrysler has denied my reimbursement request for a repair directly related to Recall 94B, issued in November 2024, covering the ABS module on my 2019 Jeep Grand Cherokee. Prior to the recall, in October 2024, I experienced failure of the ABS module and paid out-of-pocket to have the part repaired at a reputable independent repair shop. After the recall was issued, I submitted a reimbursement request with all supporting documentation, including the repair invoice and receipt, showing that the repair addressed the exact defect covered by the recall. Despite this, Jeep/Chrysler has refused reimbursement solely on the grounds that the repair was not performed at an authorized Jeep dealership. I believe this violates federal law under the National Traffic and Motor Vehicle Safety Act (49 U.S.C. a§ 30120) and the related regulation (49 CFR a§ 573.13), which require manufacturers to reimburse owners for pre-notification repairs addressing the defect, regardless of where the repairs were performed, as long as proper documentation is provided. I am requesting NHTSAas assistance in ensuring Jeep/Chrysler complies with its federal reimbursement obligations and processes my valid claim. I am prepared to provide all related invoices, receipts, and correspondence upon request.










