PTU (Power transfer unit) I am writing to express my dissatisfaction with the ongoing lack of resolution regarding my Jeep’s Power Transfer Unit (PTU) replacement. Since November 19, 2024, my vehicle has been in service at Larry H. Miller, located at 9733 Coors Blvd NW, Albuquerque, NM 87114. The dealership has informed me that the necessary part is on indefinite backorder, with no expected timeline for delivery. Despite my efforts, I have been unable to receive any assistance or timely resolution. The dealership is suggesting that I trade in my vehicle for a newer model, which I find completely unacceptable, especially since the part required for my vehicles repair is covered under my warranty. I have been working with Javiar Sanchez, the Service Manager, and have made multiple attempts to resolve this issue, but unfortunately, I have received no substantial help or updates. Additionally, I have contacted Jeep directly, with no progress made. This situation has left me in the unfortunate position of continuing to make payments on a vehicle that I am unable to drive. As my Jeep remains at the dealership without a resolution, I kindly request immediate assistance in facilitating the repair of my vehicle under warranty, or an alternative resolution to this issue.