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The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that while her husband was driving 50 MPH, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. There was an abnormal sound coming from the engine compartment with the check engine warning light illuminated. The contact’s husband was able to pull over to the side of the road and ended up inside a ditch before the vehicle came to a stop. The contact stated that there was smoke coming from underneath the hood. The vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine had failed. The vehicle was then towed to a dealer, who confirmed that the engine had failed; and there was gasoline intrusion into the engine, causing engine failure. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and informed the contact that a manager would contact her. The vehicle remained at the dealer. The failure mileage was approximately 99,501.










