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I am filing a formal complaint regarding the safety systems on my 2025 Honda CR-V EX-L, particularly the overly aggressive Collision Mitigation Braking System (CMBS) and intrusive Lane Keep Assist. While driving my children to school, my CR-V violently slammed the brakes because a scooter was creeping toward an intersection ‘ clearly not entering traffic. The rider and I made eye contact, fully aware of each other, and there was an open left lane for evasive action if needed (it wasn’t). Despite my clear judgment, the CMBS intervened, causing a violent deceleration that launched objects inside the vehicle, scared everyone, and increased the risk of a rear-end collision. I am shocked that Honda eliminated the hardware button to quickly disable CMBS. Now drivers must perform a multi-step procedure every time the vehicle starts ‘ an unreasonable and unsafe burden. I previously owned a 2014 Accord and was a loyal, satisfied customer. I love nearly everything else about the CR-V, but these flawed ‘safety’ systems are a potential deal-breaker. Sudden deceleration can cause concussions and greatly increase the chance of secondary accidents. Lane Keep Assist has created additional dangers. When I move slightly within my lane to create space from a semi-truck, the system unnecessarily corrects my steering. This is distracting and unsafe. Good drivers adjust dynamically, but these systems undermine good judgment rather than enhancing safety. Technology that overrides competent drivers is reckless, not ‘intelligent.’ I request two changes: (1) Reinstate a hardware button to easily disable automatic emergency braking, and (2) Allow CMBS and Lane Keep Assist settings to persist across drives. Honda must redesign these systems with real-world driving in mind. Features that destroy driver trust are dangerous, not protective. I am deeply disappointed, frustrated, and have lost trust in my CR-V ‘ a serious failure for a brand I once admired.










