My 2013 Ford F-150 started demonstrating operational transmission issues in October 2024. I took the vehicle to a local transmission shop and they advised the issue, a defective molded lead frame in the 6R80 transmission, was actually covered under a Ford safety recall (#19S07) which was issued prior to that date. I subsequently had my truck towed to Sarasota Ford (Sarasota, Florida) where it sat for several months. In January 2025, I was notified my truck was being brought in for evaluation. After several delays (i.e.-dead battery, incorrect recall, etc.) my truck was diagnosed. While the service techs were able to duplicate the transmission failure (stuck in 1st gear, wrench displayed on dash display, speedometer and odometer stop working), they claimed they were not able to obtain the needed diagnostic codes. After several more weeks of attempting to work with Ford’s corporate office to find a solution, I colllected my truck from Sarasota Ford on January 31, 2025. Six r, days later, I delivered my truck to Vic’s Performance Transmission and Automotive Inc. (1201 11th St E Palmetto FL 34221). Within two to three hours, the staff at Vic’s Transmission were able to diagnose my truck as having a faulty transmission molded lead frame. They made the repair within a few days and my vehicle has been operational since then. On February 19, 2025, I mailed a letter outlining greater detail of the aforementioned events and requested assistance from the President of the Ford Customer Service Division. To date, I have not received any correspondence or reply mail from Ford. I am requesting your assistance with addressing this matter. As a loyal Ford customer of 30+ years, I think I deserve corrective action. I attempted to resolve the matter myself, with not response from corporate, I have moved on to my only option. The recall (#19S07) was there, yet Ford failed to act or respond appropriately. I only seek reimbursement of the money spent to repair my truck. Thank you.