Model:
Brand:
Maker:
Model year:
Component:
Mileage:
Complaint’s year:
Incident date:
Description:
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated that while driving approximately 65 MPH, the driver’s side A-pillar trim detached from the vehicle. The vehicle was not yet repaired. The local dealer was notified of the failure. The failure mileage was 65,000. VIN tool confirms parts not available.