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Description:
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had started to detach on the drivers and passengers side of the windshield. The contact reinforced the trim with duct tape. The dealer was contacted and confirmed that parts were not yet available for repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 11,000. VIN tool confirms parts not available.










