The contact owns a 2014 Ford Escape. The contact stated while operating the vehicle, the engine overheated and the message ‘Coolant Low’ was displayed. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that there was coolant inside the cylinders. The contact stated that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 104,000.