The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to the shoulder of the road. The contact stated that the transmission warning light was illuminated. The vehicle was towed to an independent mechanic, and it was determined that the vehicle had experienced transmission failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall however, the VIN was not included in the recall. The failure mileage was approximately 155,000.