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1.) Recall Campaign # TSB30032401 Issue — I had to pay out of pocket for recall item totaling $280. The service provider used, Pat’s Garage in San Francisco had not been informed of process to get reimbursement for recall resulting in having to pay out of pocket. As of today 2/24/25, there is no process for owners to get reimbursed either. The other issue is $175 to cover recall is not enough to cover the costs. Please address this issue with setting up process for reimbursement and increasing amount of recall costs. See attached invoice for services paid out of pocket. 2.) Braking Issue and ADAS Warning — Lack of Access to Recall Service — This is regarding ongoing issues that are part of NHTSA recall campaign numbers 23V865000 and 24V623000. Our vehicles brake system has not been addressed with current updates. There are only 20 technicians available nationwide to address urgent issues. I can’t afford to wait for months for resolution to pay out of pocket for solutions.










