The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that a dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission pump had failed, and the transmission needed to be replaced. The manufacturer was notified of the failure, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train). The approximate failure mileage was 120,000.