‘N192265660 — Customer Satisfaction Program Rear Window Defroster Thermal Events — US Only’ Rear Window shattered after having the symptoms described in Customer Satisfaction Program N192265660. Rear defroster would smoke/smell hot when activated. The symptoms were brought to the attention of the Dealership prior to window breaking, but nothing was done due to the VIN not being part of the listing. Now I have no rear window and parts are on backorder with no ETA. Not to mention this will be out of pocket costs that could have been prevented. This Glass shattered all over my [XXX] old daughter. This has also been known to cause fires according to the bulletin. This should be a recall. If it already is a recall my VIN is certainly affected by this problem but is not listed. My VIN should be listed along with several others. This is a relatively common problem. Dealer refuses to work with me on a cost effective solution. No warnings other than the described symptoms that were brought to the dealer as previously stated. Approximate time frame was Dec 2022. Dealer did nothing due to my VIN not being listed as part of this program. Truck was parked in the garage when the window shattered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)