On September 11, 2024, I took my vehicle to BMW of Great Neck for a tire and rim job under insurance. BMW failed to return my lug nuts, leaving my vehicle in an unsafe condition. It took nearly a month for them to provide the missing lug nuts. Upon inspection, each wheel had fewer than the required 5 lug nuts, creating a serious safety risk. On September 24, 2024, I had to return to BMW due to a Tire Pressure Monitor (TPM) sensor issue, which should not have occurred after their September 11th service. Instead of addressing the issue, BMW dismissed it and suggested I get it fixed elsewhere. BMWs own manager confirmed my vehicle was returned in this unsafe condition. If I hadnt noticed, this could have resulted in wheel detachment, loss of control, or a crash. Additionally, after a routine oil change on December 27, 2024, BMWs Multi-Point Inspection (provided January 12, 2024) revealed: ¢A missing stiffening plate, which supports chassis integrity. BMW stated this could cause chassis damage. ¢Coolant expansion tank & vent hose leaks, affecting vehicle cooling. ¢Fluid leaks, which could worsen over time. Contradiction in BMWs Diagnostics & Evidence of Negligence: ¢The 1/12 Multi-Point Inspection contradicts the 12/27 diagnostic image I captured from service advisor Kevin Guo. ¢BMW failed to identify these issues on 12/27, despite servicing my vehicle that day. ¢This suggests either a misdiagnosis, negligence, or an attempt to cover up damages. Safety Concerns & Inspection Status: ¢The wheel issue put my safety at risk, and BMW has not taken accountability. ¢The stiffening plate issue affects vehicle stability, which could lead to handling problems or structural failure. ¢These issues were confirmed by BMWs own inspection report on 1/12/25, contradicting the 12/27 diagnostic. BMW of Great Necks negligence directly compromised my vehicles safety. I request an investigation into their repair practices to prevent this from happening to others.