Brakes do not engage sometimes until brake is almost to floor. This has happened to the 3 people who have driven it and almost caused an accident. In fact the warning flashes on dashboard. Brakes have almost failed and yes, it is available upon request. Our safety was at risk because all 3 of us almost hit the person in front of us. The problem has not been reproduced by the 2 service places I went. Neither of them drove it. The first Toyota service center checked the OBD2 scanner and it showed no problems. The second place did not check anything and said they would when I come back for my 15,000 oil change. The brakes were inspected by the first service center but they did not drive it. I bought the Highlander Hybrid brand new and it started immediately. I traded in the exact same vehicle that was a 2019 Highlander Hybrid Platinum and it did not have this problem. The suv had a PCS that does show on dashboard but that is because the brake isn’t engaging and you are so close to hitting someone. Normally you apply pressure to the brakes to start slowing down and it does. But in some cases the brake has been applied and nothing happens. It finally does engage after the brake is almost completely down. I don’t know if that is the safety system braking or the brake actually working. Because at that point the PCS warning is on the screen. Also the first service center entered my complaint into a database.