My wife and children are currently stranded 800 miles from home after our Volkswagen began shaking severely on the freeway. She brought the vehicle to Douglas VW in NJ, where the service team confirmed the steering rack is failing and verified the symptoms she experienced. Despite this, they told her it could take up to a year to fully fail and that it was aœsafea to drivea”an unacceptable and dangerous recommendation. We were then told the part is back-ordered for up to a year. Volkswagen has refused to provide a loaner vehicle during this wait, leaving my family without transportation. Meanwhile, weave been offered only a $1,500 credit toward a new vehicle, which does nothing to address the immediate issue. This is not an isolated case. Itas well documented online that this is a recurring issue with this year, make, and model. Weave also been told the shortage is due to the part being reengineered, and that VW is prioritizing new vehicle production over existing customers dealing with critical failures. This is not just inconvenienta”itas unsafe. Volkswagenas refusal to provide adequate support leaves my family in an impossible position through no fault of our own. We are asking for immediate action. Our case number with VW customer is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)