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The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the cylinder and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to contact the dealer. The dealer was made aware of the failure. The vehicle was taken to the dealer and was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The contact provided financial assistance towards the cost of the repair. In addition, the contact was informed that the vehicle was above the mileage limitations, and the Extended Warranty coverage could not be applied. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.

