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My report is in regard to campaign number 24V477000, Rearview Camera May Not Display. Though the manufacturer purports to have corrected the problem through an Over-The-Air update, that has not been my experience. After I received the purported fix in mid-2024, the only noticeable difference has been that a message stating ‘Camera temporarily unavailable’ replaces what was before a black display. I reported that I still experience this problem to the dealer, who in early 2025 manually updated my vehicle software to 3.3.16, but I still experiencing persistent daily issues with my rearview camera. The problem occurs most frequently immediately after startup. Based on the software changes from the recall that limits certain vehicle functionality during reversing (i.e., disabling map information in the gauge cluster) it is my firm belief that the vehicle lacks sufficient computing hardware to process the camera feed. I do not believe the vehicle is safe nor ds it meet the requirements of FMVSS 1111. This problem has been present since I took delivery in January 2023. My understanding speaking with the dealer is that later-produced vehicles with upgraded computing hardware do not suffer from this issue. Therefore, I believe the manufacturer instituted the recall knowing that software alone would not be sufficient. In doing so, it is my opinion that the manufacturer has misled consumers about the safety and effectiveness of the recall.

