The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while one of his employees was driving approximately 45 MPH, the vehicle lost motive power. The contact stated that a person in a residential area assisted with pushing the vehicle to the side of the road. The check engine warning light was illuminated. The vehicle failed to restart and was towed to an independent mechanic who was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The vehicle remained with the independent mechanic and had not been driven since. The failure mileage was approximately 112,000. VIN tool confirms parts not available.