The contact owns a 2012 Honda CR-V. The contact stated while driving at an undisclosed speed, the contact noticed that the heating system and defroster were inoperable. The contact stated that both the heater and defroster would not function properly as no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump may have failed and needed to be replaced. The vehicle was not repaired. The mechanic referred the contact to the dealer for further assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 117,000.