I am writing to express my dissatisfaction and concern regarding a recent communication I sent to your customer service team about initiating a refund for my Nuna RA VA car seats following their recall No.24C002. I had hoped to address my safety concerns directly, but instead, I received an automated response that does not address my request appropriately. For context, I sent an email on April 6, 2025, outlining my concerns about the safety of the car seats and requesting a refund as per the instructions provided in your recall notice. However, the reply I received from your customer service team was entirely automated, and it stated that I could continue using the product if the harness was functioning properly, despite the fact that the recall was issued for safety reasons and the concern for my child’s safety remains unresolved. Furthermore, the response did not provide any guidance regarding a refund, which is the primary issue I raised in my initial communication. To help clarify the matter, here are the details of the two car seats I purchased: 1.Nuna RAVA oModel: CS05103CVR oSerial Number: 0166432 oManufactured on: 2019/05/03 2.NunaRAVA oModel: CS05 l 03CVR oSerial Number: 0553339 oManufactured on: 2020/09/03 Please note that I am still very concerned about the safety of the car seats and would like to request a full refund, as outlined in the recall notice. The safety of my child is paramount, and I cannot continue to use a product that has raised such significant concerns. I feel that the response I received does not adequately address these serious issues, and I am disappointed that no meaningful assistance has been provided. To ensure that my concerns are properly addressed, I am forwarding a copy of this letter to the National Highway Traffic Safety Administration (NHTSA) for their records and further review. I kindly request your urgent attention to this matter and a prompt resolution to my refund request. I would greatly appreciate a direct response from a representative who can assist me