The contact owns a 2021 GMC Sierra 1500. The contact stated that the rear tailgate panel buttons had deteriorated causing water intrusion into the panel, and the buttons became inoperable when pressed, and the rear tailgate would not open. The vehicle was taken to the local dealer who replaced the rear tailgate panel, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 20,000.