The contact owns a 2018 Ford EcoSport. The contact stated that on several occasions while driving at various speeds, the vehicle hesitated and jerked abnormally while the transmission was shifting gear. The vehicle was taken to a dealer to be diagnosed. The contact was informed there were metal shavings found inside the transmission. The contact was informed that the transmission and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.