I have a 2020 F150 with just over 58,000 miles. I work from home, and do not tow. While driving up a four lane highway to Boone, NC, my vehicle’s transmission appeared to get ‘confused’ and threw a fault. I took my truck into a dealership to have the issue resolved, and was told that I needed an entirely new transmission because the CDF drum was failing to the tune of almost $10,000. I have brought the issue of hard shifting, and the transmission slipping up to Crossroads Ford of Kernersville previously, but they have refused to look at it because of it was not throwing a code. I called Ford, and they stated that the vehicle would have to encounter a total failure with the transmission before they would look at it. They referred to me driving on a four lane highway to a higher elevation as extreme driving conditions. [XXX] was built in 1930, which is they road they referred to as ‘extreme’. From there, the manufacturer told me that they would cover 40% of the repair. To me, this indicates a known issue with the vehicle’s transmission and CDF drum and requires a recall to be issued by Ford Motor Company. This is a known issue amongst many F150 owners, and a simple google search will show that many drivers have experienced this. This has been addressed by TSB 22-2428, but Ford should be responsible for manufacturing a defective product. I do not tow, do off-road activities, and I work from home. There is no scenario where my actions should cause this type of failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)