COMPLAINT
Model:
Brand:
Maker:
Ford Motor
Model year:
2023
Component:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Mileage:
11'000 km
Complaint’s year:
2025
Incident date:
Description:
The contact owns a 2023 Ford Mustang Mach E. The contact stated after driving 15 MPH and then attempting to reverse, there was a clunking sound coming from the vehicle while reversing out of the driveway. There were no warning lights illuminated. The contact towed the vehicle to a dealer where it was diagnosed and determined that the brake pads and rotors had delaminated. The dealer informed the contact that the brakes were not covered under warranty. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact the repair was not covered under warranty. The failure mileage was approximately 11,000.
VIN:
3FMTK3SS0PM