The contact owns a 2017 Toyota Corolla. The contact stated that while at a stoplight, an Audi truck crashed into the rear of the vehicle, allegedly due to being distracted by a cell phone. The air bags did not deploy. There were no warning lights illuminated. The contact sustained broken bones, whiplash, chest injuries, and a broken t; her knee was swollen, and she had head, neck, and foot injuries. and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to an unknown location. The frame and fuel tank were bent. The vehicle was towed to the local dealer, who confirmed no recalls. Six months after the failure, the vehicle was taken to the same dealer who repaired the vehicle under NHTSA Campaign Number: 20V024000 (Air Bags). The contact believed that the vehicle was sold with an open recall. The vehicle was repaired. The manufacturer was contacted, who opened a case, but no assistance was provided. The failure mileage was approximately 9,800.