The contact owns a 2024 Ford Escape. The contact stated that the air bag warning light was illuminated, and a message ‘Belt Monitor Service Required’ was displayed. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 24N08; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 118,000.