The contact owns a 2012 Ford Fusion Hybrid. While the contacts daughter was operating the vehicle, the steering wheel was very difficult to turn in either direction, with the message ‘Power Steering Malfunction’ displayed. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 68,000.