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Description:
The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was jerking, and shuddering, with the service warning light illuminated. Additionally, the transmission occasionally failed to shift properly. The vehicle was taken to the local dealer who diagnosed the vehicle with PCM failure. The contact stated that there were metal shavings inside the transmission fluid and the transmission fluid was burnt. The contact was informed that the transmission needed to be replaced. The vehicle was not yet repaired. Additionally, the rear drivers and passengers side seat belt latch and buckle failed to remain securely closed. The contact was informed that the belt buckles needed to be replaced by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 200.