The contact owns a 2024 Mercedes-Benz GLE350. The contact stated while driving at various speeds in the rain after purchasing the vehicle brand new, the windshield wipers failed to clean the windshield as needed while moving downward, creating reduced visibility of the roadway. The vehicle was taken to the dealer on two occasions. The dealer informed the contact that during the windshield’s downward movement, water was pulled back onto the windshield from the A-pillars. The dealer advised the contact that it was a windshield wiper factory design defect and no technical remedy had been provided by the manufacturer currently. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 0.