The contact owns a 2019 Honda Civic. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that while turning the steering wheel to the left or the right, the steering wheel required excessive force to turn. The vehicle was taken to an independent mechanic and was diagnosed with rack and pinion failure. The vehicle was then taken to the dealer where the rack and pinion failure was confirmed. The contact was informed that the rack and pinon needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 56,064.