I purchased 2 Nuna Rava car seats from Bloomingdale’s website on [XXX] and [XXX]. On December 20, 2024 it was announced the Nuna Rava is being recalled and my specific car seats are affected. Following my request and no further updates or repair kit, I reached out to Nuna on February 3rd, February 5th and February 7th via email communication to obtain my repair kit and was told there is no information they can provide. I also reached out via phone on February 5th and 6th and spoke with Nuna customer service supervisor Seth. I relayed the seriousness of the recall. It would be unreasonable to expect customers to wait for Nuna to fix the recall at their leisure and put children’s safety at risk in the interim while they develop a solution. I was told he would call back in a couple of days. I never heard back. Nuna is now ignoring all my emails and has ceased responding altogether. Both car seats are under warranty and have an obvious defect in workmanship. My child’s safety is at risk and the company has gone completely unresponsive. The recall itself, though it is stated to be ‘voluntary’, is a dangerous safety hazard. A latch which releases the harness is exposed, allowing a child to press down the release button and move freely out of the car seat – a child with average to longer arms could easily achieve this as I demonstrated on the call with the supervisor. The repair is a replacement fabric cover which covers the latch altogether. It is obvious Nuna is unable to provide a repair to address the recall, nearly 2 months after the recall was announced and provide any other recticiation to resolve the problem. Subsequently, I contacted Bloomingdales to obtain a refund or replacement of the defective seats, which are still under warranty. Bloomingdales associate Employee ID 91224349 relayed Bloomingdales is unwilling to offer any support despite the fact that I purchased the car seats from Bloomingdales. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)