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The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver’s side windshield exterior A-Pillar trim had started to detach. The contact stated while driving 80 MPH, the driver’s side windshield exterior A-Pillar trim separated from the vehicle and flew off. Additionally, the contact stated that the passenger’s side windshield exterior A-Pillar trim had started to detach. The vehicle was taken to the dealer, where it was inspected. The dealer informed the contact that the part to do the recall repair was not yet available. A second dealer, Allan Vigil Ford (678) 364-3673); was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.










