The contact owns a 2009 Ford Escape. The contact stated while driving 10 MPH, the steering wheel failed to turn to the right or the left. The contact stated that the power steering assist was inoperable. The contact called the dealer, but the vehicle was not diagnosed or repaired. The contact called the manufacturer, who confirmed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering). The approximate failure mileage was 137,000. The VIN was not available.