The contact owns a 2020 Ford F-350. The contact stated that Ford Pass failed to connect and communicate with the system. The telematics control unit (TCU) B157D 89 was inoperable. The information screen was blank. The contact stated that the failure was related to SSM 49292 and Customer Satisfaction Program 24B47. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 170,000.